Return and Refund Policy
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at timelessjewelryetsy@gmail.com If your return is accepted, we’ll send you a confirmation email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at timelessjewelryetsy@gmail.com
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer Responsibility
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
- New
Which Circumstances We Offer Return & Refund:
Wrong Product:
If you discover your order is flawed please contact us mail: timelessjewelryetsy@gmail.com with photos of the wrong product we will provide a return shipping label. Once it is received back we will ship a replacement a product immediately.
Exchange:
We exchange products if they are defective or damaged, as well as if you need to exchange to different size. If you need to exchange your product please contact us by email: timelessjewelryetsy@gmail.com with your order number and description for your exchange.
Defective Products:
When the product is incorrect, damaged by the carrier, or defective:
We do accept returns/exchanges if the product is incorrect, damaged by the carrier, or defective.
If you received the item which is incorrect, damaged by the carrier, or defective – please let us know by sending an email to timelessjewelryetsy@gmail.com within 7 days of receiving your order. Include your order number, first and last name, the description and photos of what is wrong with the item, and if you would like refund or replacement. We will reply within 24 hours with instructions of how to handle it and downloadable return label if applicable.
If you were sent the wrong size or product, have received damaged or defective item – we take full care of it by sending the correct or indefective item free of charge. Please note that the original item needs to be shipped back to us by mail. We will provide prepaid return shipping label for it (downloadable prepaid return shipping label will be emailed over within 24 hours to the email address the request was sent from).
Cancel the order:
We usually ship the orders immediately,
Therefore if you’d wish to cancel your order please contact us immediately, but if your order was shipped by then, we won't be able to cancel it at that time and will need to proceed with return process once you receive the order.
** All refunds will be issued after receiving the returned product and inspecting it. It might take up to 5-10 business days to reflect on your account. Customer satisfaction is very important to us.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Ship Returns To:
Timeless Jewelry
2461 east 29th street
Brooklyn, New York, 11235
For additional inquiries:
If you have any further questions, please contact our customer service at:
Email: timelessjewelryetsy@gmail.com
Blog
Facts
Unique designs
At Timeless Jewelry NY, we believe a ring should be more than a piece of metal — it should tell your story. Whether it’s a wedding band, anniversary gift, or just something personal, jewelry is a reflection of who you are and what you value.
That’s why we craft our rings by hand, right here in Brooklyn, New York. No outsourcing. No shortcuts. We use bold materials like tungsten, 18K gold leaf, meteorite, and opal to create rings as unique as the people who wear them.
Why Our Customers Choose Us:
Tired of waiting 3–5 weeks? We ship in under 7 days.
Not sure about your size? We offer a free ring sizer with every order.
Every ring we make is distinct — you won’t find these in a chain store.
Our bestseller, the "Fortune" Yellow Tungsten Ring with Purple Opal & Meteorite, has over 500 five-star reviews. It’s more than just a ring — it’s a conversation starter, a statement, a memory.
Made with Love in NYC
We’re not a mass-production brand. We’re a small team of artists and makers who take pride in every design. From the first sketch to final polish, every detail matters.
So if you’re looking for a ring that means something — not just looks good — welcome to Timeless Jewelry NY.
We’re glad you found us.
News
Why We Source 100% of Our Jewelry Materials from the USA — And Always Will
At Timeless Jewelry NY, we believe that the materials behind your jewelry matter just as much as the craftsmanship. That’s why we made a decision early on — a bold one in today’s globalized market:
we only buy our materials from trusted suppliers within the United States.
Not sometimes. Not partially. Always.
This wasn’t a trend-based decision. It’s been our standard since the beginning. When we first started crafting rings in our small Brooklyn studio, we were flooded with offers from overseas suppliers promising cheaper prices, faster bulk shipping, and mass-produced elements.
But we said no — and we continue to say no.
Spring Sale
Spring Sale Is Here – But Not for Long
Spring is the season of new beginnings — and we’ve decided there’s no better time to give back to the community that made Timeless Jewelry NY what it is today.
Starting today, we’re officially launching our Spring Sale, featuring limited-time discounts on some of our most iconic designs — including our best-selling tungsten, opal, and gold leaf rings.
This isn’t just a promotion. It’s a thank-you.
A thank-you to those who’ve supported our handcrafted jewelry business from Brooklyn, New York. A thank-you to our couples who chose us for their wedding day. And a thank-you to every individual who believes that jewelry should be bold, meaningful, and made with love.
What’s Included?
Men’s Wedding Bands and Opal Tungsten Rings up to 20% off
Meteorite + Gold designs
still applies (7 days or less!)
But here’s the thing:
The Spring Sale won’t last.
Once our stock runs out or the season shifts, prices go back up. There will be no extensions. No restocks. If you've been thinking about getting a ring that tells your story — this is your moment.
Shop early. Secure your size. Make it yours.
– Timeless Jewelry NY
Made in Brooklyn. Built to last. Crafted with love.
New Design
Forest Hill ring
Now Available: The Forest Hill Ring – A Tribute to Nature in Black Tungsten
Article:
We're proud to unveil the latest addition to our collection —
The Forest Hill Ring, a bold and nature-inspired piece handcrafted for those who carry the outdoors in their soul.
This striking design features:
black tungsten exterior for strength and durability
inner sleeve of genuine Koa wood, bringing warmth and contrast
forest landscape painting around the band, evoking peace, depth, and connection to nature
Each Forest Hill Ring is a small canvas — no two are exactly alike. The artwork wraps around the tungsten like mist through trees, giving the piece a completely original character.
Made entirely from domestic materials sourced in the USA and hand-finished in our Brooklyn studio, the Forest Hill represents everything Timeless Jewelry NY stands for:
Whether you’re looking for a unique wedding band or a statement ring that sparks conversation, the Forest Hill is built to last — and designed to mean something.
Now available in limited quantity.
Order yours before the season changes.
– Timeless Jewelry NY
Crafted with American materials. Designed to tell your story.
ETSY BESTSELLER
New bestseller on marketplace
.When we first designed the Cosmos Ring, we didn’t know it would become our signature piece. We just knew we were building something bold — something that carried the weight of the universe and the elegance of timeless design.
Crafted from durable gold-filled tungsten and inlaid with authentic meteorite fragments, the Cosmos Ring isn’t just jewelry.
It’s a story — one of space, wonder, and strength.
We launched the ring quietly on Etsy, with just a few photos taken in our Brooklyn studio and a description that came from the heart. Within weeks, the messages started rolling in:
“This is the most unique ring I’ve ever seen.”
“My husband hasn’t taken it off since our wedding day.”
“The meteorite inlay is just… magical.”
Then it hit the front page of Etsy’s wedding ring searches.
Within months, the Cosmos Ring was in the hands of customers in every U.S. state — and across the globe. It became our most re-ordered, most reviewed, and most gifted design.
What Makes It Special?
A heavy, long-lasting material with beautiful shine
A reminder that love is bigger than Earth
with 100% U.S.-sourced materials
— strong enough for adventure, refined enough for ceremony
We never mass-produced it. Every ring is still made by hand, in small batches, with the same precision we had when we made the first one.
We didn’t expect the Cosmos Ring to become a bestseller. But we’re not surprised, either.
After all, it was made to last — and made to matter.
– Timeless Jewelry NY
Inspired by the stars. Grounded in craftsmanship.